CreativeBhat: A Corporate Disease Called CC Mails

CreativeBhat: A Corporate Disease Called CC Mails

A Corporate Disease Called CC Mails

There is no doubt that email has been the best communication technology ever available, however as every technology this also comes with a serious side effects. One of the most used (abused) communication technology in the corporate world today is email.  As the communication technology is growing the user base is ever increasing, because of its cost effective speed and reference able nature. Slowly its even spreading to our personal space.. thanks to Google and yahoo.  

If you ever wonder why you are not able to complete work on time, here is the reason.A utility called CC mails is the culprit, originally designed to keep every one informed. Many leaders agree with me today 75 % any leader’s inbox is filled with CC mails which do not add any value to business and investing time on these mails is a waste of time. Actually these CC mails do more harm than the it’s utility it could be removed technically.
There are many reason why people use our name is CC while drafting a mail. If you dwell down bit you will know most of them are using our name in the cc just to prove their point of view with anticipation of support. There is no other productive purpose, there may be exception. Unfortunately people do get trapped in unnecessary mail chain and “Reply to all “business, which ultimately kills not only your valuable time but others as well. The world judiciously has lost meaning in this context and it has become a more of a corporate disease”

 As a lean practitioner I always advice leaders to avoid and discourage these CC and “Reply all” mails in the organization. I bet, you will save 25 % time which is nothing but money in the business context.

If you have not done yet…. it’s time to start now good luck!!

CreativeBhat: Health Care Service Excellence loong way to go.

CreativeBhat: Health Care Service Excellence loong way to go.

Health Care Service Excellence loong way to go.

I went to leading Manipal  hospital yesterday with backache complaint for my loved one, when I entered the hospital the receptionist directed me to some ward and see the doctor, I went there with an expectation, some doctor will be there to listen to my problem, but I only could see a man standing with a stethoscope not even bother to ask me to sit (but no way by his look or conduct we can assume he is a doctor) still I went ahead and explained symptoms of the problem. He didn’t even bother to listen to me completely, he just heard some words and directed me to  ortho, I was not convinced to meet  ortho because the problem was more related to urinary,  again I asked him are you sure you want me to meet orthopedic as my complaint is more related to urinary (as I had told him earlier as well). Then he says go and meet someone else. Finally we met the doctor after waiting for an hour or so. I would have walked at least a kilometer and half back and forth within the hospital during my stay of 2 hours. By the time I came out of the hospital I was sure I don’t want to visit again.

This is the classic example of how business loses its customer. The point here is the level of service Quality in healthcare is very low in India for whatever the reason, but things are changing and it’s high time healthcare people adopt some good practice such as Lean Six Sigma. Lean principle can really help a lot to control such nuances in the system and make a difference to customer experience.

Funniest part of the episode was…. I could see that below the drinking water tap it was written “USE LIMITED WATER”. This is a classic example of right information on wrong place,(doctors are suppose to encourage more water intake)  intention and the purpose is lost when any process is done just for the sake of doing,  It has to be done in right spirit and understanding.

Universal Truths

• For true success ask yourself these four questions: Why? Why not? Why not me? Why not now?
• We are what we repeatedly do. Excellence, then, is not an act, but a habit.-Aristotle
• It is hard to fail, but it is worse never to have tried to succeed.
• Fortune favours the brave.
• Men are born to succeed, not fail.
• The fear of death follows from the fear of life. A man who lives fully is prepared to die at any time.
• They can because they think they can.
• There are those who dream and wish and there are those who dream and work.
• No man is a failure who is enjoying life.
• Remember, happiness doesn't depend upon who you are or what you have, it depends solely upon what you think.
• The only man who never makes mistakes is the man who never does anything.
• Man's mind, once stretched by a new idea, never regains its original dimensions.
• Do not go where the path may lead, go instead where there is no path and leave a trail.
• Simplicity is the key to brilliance.Mahatma Gandhi .
• You must be the change you wish to see in the world.
• Everything that is happening at this moment is a result of the choices you've made in the past.
• You will never possess what you are unwilling to pursue.
• He who controls others may be powerful, but he who has mastered himself is mightier still-Buddha
• No matter how hard the past, you can always begin again.Buddha
• All that we are is the result of what we have thought.
• It is not because things are difficult that we do not dare, it is because we do not dare that they are difficult.Ralph Waldo Emerson
• Our strength grows out of our weakness.-Albert Einstein
• Learn from yesterday, live for today, hope for tomorrow. The important thing is to not stop questioning.-Albert Einstein
• Imagination is more important than knowledge. Knowledge is limited.Imagination encircles the world.
• Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do. So throw off the bowlines. Sail awayfrom the safe harbour. Catch the trade winds in your sails. Explore. Dream.Discover--Mark Twain

Happiness what it is !!

We all chase happiness but never succeed, The truth about happiness is more we chase far away it is, few truth about happiness are here .. 

·         Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.

·         The reason people find it so hard to be happy is that they always see the past better than it was, the present worse than it is, and the future less resolved than it will be

·         If you want to live a happy life, tie it to a goal, not to people or things

·         Some cause happiness wherever they go; others whenever they go

·         It is not easy to find happiness in ourselves, and it is not possible to find it elsewhere.

·         Love is when the other person's happiness is more important than your own

·         Love is the condition in which the happiness of another person is essential to your own.

·         We tend to forget that happiness doesn't come as a result of getting something we don't have, but rather of recognizing and appreciating what we do have

IF YOU THINK

IF YOU THINK

If you think you are beaten, you are.

If you think you dare not, you don’t

If you like to win, but think you can’t

It’s almost a cinch you won’t

If you think you will lose, you are lost;

For out in the world we find

Success begins with a fellow’s will;

It’s all in the state of mind.

If you think you are outclassed, you are,

You have got to think high to rise,

You’ve got to be sure of yourself before

You can ever win a prize.

Life’s battles don’t always go

To the stronger and faster man

But sooner or later the man who wins

Is the man who thinks he can.

Power of Dream

Dream Dream  Dream

Dreams Transforms in to thoughts and thoughts results in to action

Dr APJ Abdul Kalam

Power of Belief

Men often become what they believe themselves to be. If I believe I cannot do somting, it makes me incapable of doing it. But when I believe I can , Then I acquire the ability to do it even if I don’t have it in the beginning. 

Mahatma Gandhi

7 Habits of effective people by Stephen Covey

Habit 1 - Be Proactive
This is the ability to control one's environment, rather than have it control you, as is so often the case. Self determination, choice, and the power to decide response to stimulus, conditions and circumstances

Habit 2 - Begin with the End in Mind
Covey calls this the habit of personal leadership - leading oneself that is, towards what you consider your aims. By developing the habit of concentrating on relevant activities you will build a platform to avoid distractions and become more productive and successful.

Habit 3 - Put First things First
Covey calls this the habit of personal management. This is about organising and implementing activities in line with the aims established in habit 2. Covey says that habit 2 is the first, or mental creation; habit 3 is the second, or physical creation.

Habit 4 - Think Win-Win
Covey calls this the habit of interpersonal leadership, necessary because achievements are largely dependent on co-operative efforts with others. He says that win-win is based on the assumption that there is plenty for everyone, and that success follows a co-operative approach more naturally than the confrontation of win-or-lose.

Habit 5 - Seek first to Understand and then to be Understood
One of the great maxims of the modern age. This is Covey's habit of communication, and it's extremely powerful. Covey helps to explain this in his simple analogy 'diagnose before you prescribe'. Simple and effective, and essential for developing and maintaining positive relationships in all aspects of life.

Habit 6 - Synergize
Covey says this is the habit of creative co-operation - the principle that the whole is greater than the sum of its parts, which implicitly lays down the challenge to see the good and potential in the other person's contribution.

Habit 7 - Sharpen the Saw
This is the habit of self renewal, says Covey, and it necessarily surrounds all the other habits, enabling and encouraging them to happen and grow. Covey interprets the self into four parts: the spiritual, mental, physical and the social/emotional, which all need feeding and developing.

Stephen Covey's Seven Habits are a simple set of rules for life - inter-related

Motivational works from A to Z

A to Z of Motivation

Avoid Negative Thoughts, People, Things and Habits.

Believe in yourself.

Consider things from every angle and others points of view.

Dare to Dream and Dream Big

Energy, Excitement and Enthusiasm is in your blood.

Family and Friends are hidden treasures; enjoy these riches.

Give more than you planned to.

Have a good sense of humor.

Ignore Criticism, Ridicule and Discouragement from others.

Jump on Problems because they are Opportunities in disguise.

Keep up the good work however hard it may seem.

Love yourself, just as you are.

Make Impossibility a Possibility.

Never lie, cheat or steal, always strike a fair deal.

Open your eyes and see things as they really are.

Prefect Practice makes you perfect.

Quitters never Win and Winners never Quit.

Reward yourself for every small success and achievement.

Stop Wasting your Time and Procrastinating important Goals.

Take control of your Life and your Goals.

Understand so that you could Understood.

Visualize your Goals and Dreams everyday.

Win over your own weaknesses and make them as your Strengths.

Xccelerate your efforts

Yes Yes Yes, Yes you Can and You Will…!

Zap your Stress and Enjoy your Life..

This Rules always works

1)      Law of mechanical repair- After your hands coated with grease your nose starts itching

2)      Law of workshop- Any tool, when dropped will role to the least accessible corner

3)      Law of Telephone-When you dial a wrong number you never get engage tone

4)      Law of Excuse-When you use a excuse that you ware late to office due to flat tire, next morning you will actually have a flat tire

5)      Law of traffic Jam: After chanign the queue, the one you have left will start moving faster than the one you are now   

6)      Law of Bathroom: As soon as you immerse fully in the bath tub, telephone  start  ringing

7)      Principle of close encounter: The probability of meeting someone you know increases when you are in the situation where you do not want to be seen by anybody.

8)      Law of repair: When you try to prove the repairmen that the machine doesn’t work, It will.

9)      Law of severity: the severity of the itch is inversely proportional to the reachability of the area

10)   Law of coffee: As soon as you sit for a cup of hot coffee, your boss will ask you to do something and will last till the coffee is cold.

11)   Law of Noticing: When you working late the boss will never be around. When you are surfing the net the boss will always drop by.